110% Satisfaction Guarantee
Quiet Events® offers a 110% Satisfaction Guarantee to ensure complete customer confidence in our pricing, service, and inventory availability.
- Price Match Guarantee: If you find a qualifying competitor offering the same inventory at a lower pre-tax price within 3 days of your rental, we won’t just match their price—we will refund you 110% of the price difference.
- Timely Shipment Guarantee: If we do not ship your equipment 7-10 days before your event, subject to the restrictions outlined in our terms and conditions, we will refund you 110% of your total order amount.
- Stock Availability Guarantee: If we are unable to fulfill your order due to low stock and you meet all qualifying conditions, we will provide a 110% credit toward your next order to ensure you are more than compensated for any inconvenience.
This guarantee is designed to give you peace of mind, knowing that when you choose Quiet Events®, you are not just receiving premium-quality equipment—you are also receiving the highest standard of customer service in the industry. Any modifications of an order after payment voids the guarantee.
Price Match Terms and Conditions
This guarantee applies exclusively to the pre-tax price of an identical rental offered by a qualifying competitor. Sales tax is not included in our price-matching calculations, and Quiet Events® will not override or adjust sales tax rates to accommodate price-match requests. If a competitor’s price requires the rental of a specific minimum quantity, customers must rent the same quantity from Quiet Events® to qualify for the price match. Additionally, price match requests are not applicable to clearance sales, limited-time promotions, wholesale or bulk discounts, auction-based pricing, or any other non-standard pricing models. While equipment may appear to be the same, Quiet Events® will only offer the guarantee if it’s the exact model.
Qualifying Competitors: For a price match request to be honored, the competitor must meet specific criteria that ensure fair and reasonable comparisons. The competitor’s business must be a registered company (with an EIN or equivalent business registration) have been operational for a minimum of one (1) year, maintain an active website with publicly available pricing, and be physically located within the United States. The competitor must also have the exact inventory in stock at the time of the price match request, and their pricing must reflect standard retail rates rather than temporary discounts, liquidation sales, or promotional offers. Additionally, the competitor must maintain a positive reputation, as evidenced by verifiable customer reviews. If a company uses a trademark symbol (™ or ®) but does not have an active, registered mark, we will not honor the price match request. Quiet Events® reserves the right to deny a price match request if the competitor fails to meet these standards. Verify trademark here
Proof of Price and Verification Requirements: To request a price match under this guarantee, customers must provide valid proof of the competitor’s pricing. Acceptable documentation includes a quote or invoice dated within the last three (3) days, clearly displaying the product specifications, model name/number, and total rental price. The proof must be legible and verifiable and may be submitted in various formats, including a photograph, screenshot, PDF, PNG file, or another clear electronic format. Quiet Events® reserves the right to review, validate, and authenticate any price match request before approval. If a submission does not meet the criteria outlined in this policy, Quiet Events® may deny the request at its sole discretion.4
Stock Availability Terms and Conditions: In the event that Quiet Events is unable to supply the equipment specified in the final invoice, Quiet Events will refund the client 110% of the total order price. To be eligible for this refund, the following conditions must be met: The agreement must be signed, and a 20% deposit must be paid at least 30 days prior to the shipment date. Any modifications to the final invoice, including changes in quantities, styles, and/or shipping details, will void this guarantee.
Modifications to the Policy: Quiet Events® may, at its sole discretion, modify, update, suspend, or terminate this 110% Satisfaction Guarantee at any time without prior notice. Any changes to this policy will be applied prospectively and will not impact prior approved claims.
Why Quiet Events® Can Offer This Guarantee?
Since our founding in 2012, Quiet Events® has established itself as a leader in the silent disco industry, providing high-quality service, premium equipment, and unmatched reliability. Our company operates across the United States and Canada, with dedicated teams and physical offices in multiple locations to support our customers. We maintain an extensive inventory of over 30,000 high-quality headphones, enabling us to accommodate events of any scale, from intimate gatherings to large-scale productions.
Our track record of excellence is reinforced by over 400 five-star reviews, highlighting our ability to consistently exceed customer expectations. Unlike competitors who overpromise and fail to deliver, we have repeatedly demonstrated our commitment to ensuring our clients' events are a success—even going so far as to fly staff and equipment overnight to fulfill last-minute orders when competitors fell short.
At Quiet Events®, we take pride in our commitment to quality and service. We are not just a rental company—we are a team of experienced event professionals who work tirelessly to make every event memorable. This dedication is why we confidently offer our 110% Money-Back Guarantee—because we know that no other company can match the level of service and reliability that Quiet Events® provides.
How to Submit a Price Match Claim
Customers seeking to take advantage of our 110% Money-Back Guarantee must follow these steps:
- Gather Documentation – Obtain a clear and legible quote or invoice from a qualifying competitor, ensuring it is dated within 3 days of the price match request and includes all relevant rental equipment specifications and pricing details.
- Submit a Request – Contact our support team at info@quietevents.com and provide the necessary documentation for review.
- Approval & Refund Processing – If the request meets all policy criteria, Quiet Events® will approve the claim and issue the appropriate credit/refund.
Beware of Imitators and Misleading Competitors: As a registered trademarked brand (Quiet Events®), we urge customers to be cautious of misleading competitors who use similar names in Google Ads or falsely claim to be associated with our brand. Before booking, we encourage customers to verify the legitimacy of competitors by checking the USPTO database or researching independent customer reviews.
At Quiet Events®, we don’t just claim to be the best—we prove it with every event we serve. That’s why we confidently offer the strongest guarantee in the industry. Book with us today and experience the Quiet Events® difference.